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Experience Lab
Customer Experience Lab
The Customer Experience Lab: We are making customer service more digital. And smarter. And anyway.
As a customer, what do you actually get out of gevekom using intelligent technologies (such as a digital coach) or continuous training (for example through e-learning)? It's simple: lots.
Ganz einfach jede Menge:
Ganz einfach jede Menge:
Customer Experience Lab
“Customer Experience... What? “— That's what it's about:
We founded the Customer Experience Lab to provide our employees with the best support digitally. Regardless of location, time and personnel.
In other words, we want people who ultimately make phone calls on YOUR behalf to receive help at all times.
In other words, we want people who ultimately make phone calls on YOUR behalf to receive help at all times.
And it doesn't matter whether
before a phone call
(continuing education),
During a conversation
(Support in Support)
or after
(finding solutions for your customers).
And because our employees benefit so much from it, so do you, of course. After all, you're calling in your name. Doesn't sound bad, does it? We think so too!
The responsible
Our A-team behind the Customer Experience Lab:
Vicky,
Rafael and Tobias.
The four people who decisively ensure that YOU receive the best telephone support are Sebastian, Vicky, Rafael and Tobias. Three true digitization rock stars.
Vicky
The CX expert who matches customer requirements and complex things as if there was nothing easier. How does that work? Only she knows that.
Sebastian
The CX professional brings so much knowledge to this program that he even makes encyclopedias jealous.
Tobias
The CX software developer writes codes as if he were composing a love song. For you, so to speak.
Together, the four bring more than 25 years of experience in the call center sector. With their digital onboarding solution for new employees, they even won 1st place in the “CCV Award”. With the Customer Experience Lab, they are now taking things one step further.
our mission
The mission: The best service.you).
How do we do that? So:
We use our many years of customer service experience (using innovative technologies, of course) to obtain targeted quality analyses and insights. This is exactly how we are able to provide tailored support for each of our employees (and to improve processes and workflows at the same time).
Our credo is not for nothing
Our credo is not for nothing
happy employees = happy customers.
PRACTICE EXAMPLE
Want to try it out?
Here you will find a sample customer service bot that you can freely configure via voice input. Have fun testing it!
CALL LOVE-BOT! Here is the number for a conventional call number entry:
+49 610969 4902074
+49 610969 4902074
contact
Write to us and see for yourself whether our customer service is as great as we say.
Regardless of whether you have any questions, would like a quote or have any other ideas in stock: we are happy to hear from you!
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