Projektmanager (m/w/d) für Customer Service in Vollzeit | Deutsch & Englisch
##Projektmanager (m/f/d) for customer service | German & English
Are you a true organizational talent and love to plan projects and successfully cross the finish line? Are you strong in communication and are you at your best at customer meetings? Perfect! Are you fluent in German and English?
Then you're the perfect project manager in our call and contact center! Together with a strong team, you will decisively drive gevekom GmbH's success forward!
So join our team and really get off to a good start at gevekom!
Your future job:
- Support of customer service projects from the moment of assignment
- Documentation of project requirements
- Independent planning, implementation and evaluation of diverse inbound and outbound projects, as well as multi-channel
- Establishment of new projects, analysis of existing projects and identification of optimization measures
- Implementation of personnel deployment planning, management of projects on a daily basis
- Coordination with team leaders and clients
- Project documentation and verification of compliance with quality standards
- Controlling and key figure management
- Planning and management of measures to ensure and improve quality agreements
- creating reports
Our goodies for you:
- Intensive training
- Performance-based and timely compensation
- Social benefits of a modern company
- A company pension scheme
- Free use of the gym and leisure activities
- An open-minded team
- Voluntary team and family events
- A familiar working environment with flat hierarchies
This is how you convince us:
- A completed commercial training/ degree
- Extensive experience as a team leader/project manager in a communication center/in customer care service
- Excellent understanding of numbers and associated analytical and conceptual skills
- Technical affinity, safe use of common Office applications (especially with MS Excel)
- Strong communication skills and a strong sense of assertiveness
- Structured way of working - even with high complexity, you should keep cool
- The ability to empathize, which enables you to score points when dealing with customers and our team
- Very good German and English skills
That's who we are:
We, gevekom, are a dialogue manufacturer with passion and a passion for customer service. Agility, innovation, quality and an appreciative corporate culture have allowed gevekom to grow steadily since 2006 and impresses over 2,200 employees and more than 70 clients at eight national and six international locations every day. In addition to a varied job and fun as a team, we create conditions for our employees that do not have to neglect families, children and friends! Join our family and add your own personal touch to customer service.
Sounds good, doesn't it?
Then take advantage of your opportunity now and apply to us. We are really looking forward to meeting you!
