Performance Manager / KPI Management (m/w/d)
Become part of our performance management team at gevekom!
Just imagine:
You are the driving force behind workforce planning and performance optimization of our teams. You analyse KPIs, develop creative strategies to improve performance and ensure that we are always one step ahead. You discover potential for improvement, develop solutions and implement them with passion.
Sound like you? Then we should definitely get to know each other!
But first a bit about us:
Who we are: Hey first, we are gevekom — a leading customer service and contact center company. With over 2,500 employees in Germany, Spain, Serbia, Bosnia, North Macedonia and Bulgaria, we offer first-class customer service for well-known brands from various industries. We work in an agile, innovative and high-quality way. We were also named Germany's most family-friendly contact center — and for good reason!
Why you can look forward to the job: - Pure flexibility: working full or part-time and a generous working time model. - Family atmosphere: Close cooperation in a team that supports each other. - Individual continuing education: We promote what strengthens you — through tailor-made training and continuing education. - Growing together: We are a team that looks out for each other. At least at our team events, where we really boost team spirit. - Work-life balance: Everyone has 30 days of vacation, flexible working hours. Just like a generous working time model. - Plus benefits: There are more than 25 goodies to sweeten your daily work routine! Talk to us about it.
This is what you can expect from us: - Keep an eye on KPIs: You analyze and monitor the key performance indicators of our projects and ensure that we are always ahead of the pack. - Develop strategies: You develop creative ideas to improve performance and implement them successfully. - Discover and tackle improvement potential: You are the one who recognizes and implements unused opportunities directly to improve performance. - Create reports: You present your results clearly and comprehensibly so that Management knows how brilliant we are. - Interdepartmental Collaboration: You optimize customer actions in close cooperation with other departments and thus ensure smooth performance.
That's what you bring with you: - Analytical skills: You have experience with performance management tools and are proficient in analyzing KPIs and data — numbers are your thing! - Strong communication skills and team spirit: You motivate others, work closely with your team and get everyone on board. - Stress resistance: You keep cool even with several projects at the same time and always keep track of things. - Excel skills: You use data to create clear, understandable analyses and make them accessible to everyone.
We can't wait to meet you! The gevekom recruiting team
