Kundenberater (m/w/d) für Miles & More |Deutsch & Englisch| 2.024 € Bonus
#50 customer advisor (m/f/d) wanted for Miles & More!
Take the opportunity to break new ground professionally and take this path together with us and become part of the GEVEKOM family in Leipzig. Family, diversity and continuous growth are just a few attributes that describe our corporate culture.
# #Das we offer you:
- Secure job, timely and up-to-the-minute compensation
- 13 euros hourly wage
- Welcome bonus of max. 2,024.00 euros
- Modern office, flexible part-time & full-time working hours, home office option (after familiarization at the location)
- Diverse working life and exciting projects and opportunities for further development
- Familiar corporate culture as well as varied team events and competitions
- A variety of free additional services await you, such as gym use offers for workplace health promotion and much more...
# #Dein job overview:
- Customer service and advice:Professional and friendly support for customer inquiries via various communication channels, including telephone, email and live chat. Advice to customers on the various aspects of the Miles & More program, including earning, redeeming miles, rewards offers and benefits.
- Individual needs analysis:Carrying out needs analyses to understand clients' specific interests, destinations and preferences. Based on the information collected, offer tailored recommendations and solutions to provide customers with maximum benefits.
- Offer presentation and explanation:Present and explain bonus offers, special promotions and upgrades that may be of interest to customers. Provide clear and understandable information about the various options available to our customers.
- Account management and problem resolution:Assistance with managing customer accounts, including updating account information, mileage credits, and redemptions. Identifying and resolving issues or ambiguities related to customer accounts and transactions.
- Documentation and tracking:Thorough documentation of customer interactions, inquiries, and solutions to ensure seamless follow-up. Regular update of customer data and communication processes.
# #Das is what we expect from you:
- Communication talent with very good spoken and written German skills
- Very good written and spoken English skills
- Professional experience is desirable, but not a must!
- Willingness to help, empathy and a high level of customer and service orientation
- Experienced use of common PC applications
- Reliable and independent way of working
- Resilience and commitment
# #Du doesn't know who we are yet?
We, gevekom, are a dialogue manufacturer with passion and a passion for customer service. Agility, innovation, quality and an appreciative corporate culture have allowed gevekom to grow steadily since 2006 and impresses over 2,200 employees and more than 70 clients at eight national and six international locations every day. In addition to a varied job and fun as a team, we create conditions for our employees that do not have to neglect families, children and friends! Join our family and add your own personal touch to customer service.
