Kundenberater (m/w/d) für Miles & More + 2.024 € Willkommensbonus
#Kundenberater (m/f/d) for Miles & More + 2,024€ welcome bonus
Are you a true talent for communication and want to take off with us? Are you fluent in German and English and also French or Italian?
Then become a customer advisor (m/f/d) for Miles&More and really get started in customer service!
That's what we offer:
- Get 2,024 euros now - welcome bonus* for joining us!
- The security and benefits of a large company
- Exciting job full and part time
- Very timely payroll and salary increases
- Paid overtime with up-to-the-minute time recording
- A strong team that you can rely on at any time.
These are your tasks:
- Customer service and advice:Professional and friendly support for customer inquiries via various communication channels, including telephone, email and live chat. Advice to customers on the various aspects of the Miles & More program, including earning, redeeming miles, rewards offers and benefits.
- Individual needs analysis:Carrying out needs analyses to understand clients' specific interests, destinations and preferences. Based on the information collected, offer tailored recommendations and solutions to provide customers with maximum benefits.
- Offer presentation and explanation:Present and explain bonus offers, special promotions and upgrades that may be of interest to customers. Provide clear and understandable information about the various options available to our customers.
- Account management and problem resolution:Assistance with managing customer accounts, including updating account information, mileage credits, and redemptions. Identifying and resolving issues or ambiguities related to customer accounts and transactions.
- Documentation and tracking:Thorough documentation of customer interactions, inquiries, and solutions to ensure seamless follow-up. Regular update of customer data and communication processes.
This is what you bring with you:
- Communication talent with very good spoken and written German skills
- Professional experience is desirable, but not a must!
- Willingness to help, empathy and a high level of customer and service orientation
- Experienced use of common PC applications
- Reliable and independent way of working
- Resilience and commitment
That's who we are:
We, gevekom, are an innovative dialogue manufacturer with a passion for customer service. Our style? Agile, innovative and quality-conscious! We started in 2006 and have been growing steadily ever since. Our more than 2,200 employees work daily for over 70 well-known customers from the travel, automotive, e-commerce, fashion, retail and delivery services sectors in Germany, Spain, Serbia, Bosnia, North Macedonia and Bulgaria.
Speaking of commitment: For us, work-life balance is not just an empty phrase! We are proud to be recognized as the most family-friendly company. Because with us, you can perfectly combine work and private life!
Doesn't that sound brilliant? Then take advantage of this opportunity and apply to us now. Your new team can't wait to get to know you! Let's rock this job together!
