Digitalisierungsmanager (m/w/d)
Become at the heart of digitization at gevekom!
Imagine that: You are the brain behind our digital innovations, the person who not only understands processes, but loves and improves them. You're not just there when we need you, but before that — with creative ideas, clear analytics and a sense for optimization. Sound exactly like you? Then we should definitely get to know each other soon! 😉 But first a bit about us:
Who we are:
Hey first, we, gevekom, are a dialogue manufacturer for passionate customer service. Doesn't tell you anything? Never mind. In good German, we are a contact center, virtually the backbone of many companies. Whether it's Thalia, Breuninger or Zalando. It's likely that you've talked to us on the phone before without you knowing it.Our work style? Fully agile, innovative and (of course) quality-conscious — always with a pinch of humor!
Since our start in 2006, we have grown steadily. More than 2,500 team members are now rocking customer service. For more than 80 well-known partners from industries such as travel, automotive, e-commerce, fashion, retail and delivery services. Our locations are in Germany, Spain, Serbia, Bosnia, North Macedonia and Bulgaria. We have won awards for being family-friendly! By the way, the most important thing about gevekom is the people, i.e. you. It's not for nothing that we've already been named the most family-friendly contact center in Germany.
This is what you can expect from us:
- Innovative projects: You will be the driving force behind our digital initiatives, from implementation to controlling.
- Flexibility for your everyday life: We also have hybrid work and home office options, logo.
- Individual continuing education: We promote what strengthens you — through tailor-made training.
- Grow together: We're a team that looks out for each other. At least at our team events, where we really boost team spirit.
- Work-life balance: Everyone has 30 vacation days with us. Just like a generous working time model.
- Plus benefits: More than 25 goodies to sweeten your everyday work routine are on top! Talk to us about it.
Your tasks:
- Driving digitization forward: You develop creative and feasible ideas to make our customer service projects even more efficient and innovative.
- Love and design processes: You analyze, formalize and optimize work processes to ensure smooth processes.
- Analyst with insight: Numbers are your thing — you derive decisive suggestions from data and always keep track of things.
- Willingness to travel: You work with the team locally and remotely, bringing in your expertise.
- Always up to date: Whether it's AI, automation, or other digital trends — you know your stuff and know how to use them profitably.
- Team player with maker quality: You work closely with colleagues and turn ideas into reality.
This is what you bring with you:
Career changers welcome: Ideally, you have an economic or scientific background — or similar knowledge and experience.Basic technical understanding: You are familiar with digital tools and technologies.Linguistic competence: You speak German and English fluently.Social skills: You are communicative, assertive and a real team player.Number affinity: You are confident in dealing with numbers and have an eye for details.
Hey, still here?
If you've made it this far, we're seriously wondering why we haven't met already. Because if everything up there sounds like you, then we can hardly wait to find your application in our inbox. You can send your CV and letter of motivation directly to bewerbung@gevekom.de.
See you soon? See you soon!The recruiting team from gevekom
